About Our Services
Warranty Remote Automotive Processing LLC (WRAP) is a professional remote warranty administration company specializing exclusively in Ford Lincoln dealership warranty processing. WRAP helps Ford dealerships maximize warranty reimbursement, maintain compliance with Ford warranty policies, and streamline warranty operations through accurate, timely, and efficient claim administration. We provide a work guarantee on every claim we process.
By serving as an extension of a dealership's service department, WRAP reduces administrative workload, improves warranty performance, and allows dealership personnel to focus on customer satisfaction and vehicle service.
Our commitment is simple: We don't just process warranty claims—we wrap up the entire Ford warranty process from Repair Order review to reimbursement.
Maximize Reimbursement. Maintain Compliance. Improve Efficiency.
✔ Daily Ford Warranty Claim Processing
✔ Warranty Research & Claim Coding
✔ OWS Claim Submission
✔ Warranty Receivables Management
✔ Claim Correction Tracking
✔ Repair Order Warranty Closure
✔ Ford Warranty Policy & Procedure Compliance
✔ DAS Performance Reviews & Improvement Recommendations
Owner & Founder
Tiffany M. Furrey is the Owner and Founder of Warranty Remote Automotive Processing LLC (WRAP). She brings more than 20 years of automotive warranty administration experience, with specialized expertise in Ford warranty processing, compliance, dealership operations, warranty auditing, and service management.
As a Ford Master Certified Warranty Administrator since 2015, Tiffany has built a career helping dealerships maximize warranty reimbursement while maintaining strict compliance with Ford Motor Company's warranty policies and procedures. Her experience spans every aspect of the warranty process, including claim research, coding, auditing, receivables reconciliation, root cause analysis, process improvement, and dealership performance consulting.
Throughout her career, Tiffany has successfully managed high-volume warranty operations, processing high levels of warranty claims while consistently meeting manufacturer quality standards and turnaround expectations. She has conducted dealership warranty audits, analyzed warranty trends, developed corrective action plans, and partnered with dealership leadership to improve operational efficiency and maintain strong Dealer Assessment Score (DAS) performance.
Her background includes leadership roles as a Senior Warranty Analyst, Assistant Warranty Manager, Warranty & Fleet Manager, Assistant Service Manager, Service Advisor, and Warranty Administrator. These positions have provided a comprehensive understanding of dealership operations, enabling her to work effectively with service managers, technicians, advisors, parts departments, and dealership executives.
Tiffany is highly proficient in Ford's Online Warranty System (OWS), Professional Technician System (PTS), the Ford Warranty Dashboard, and numerous Dealer Management Systems (DMS), including CDK, Reynolds & Reynolds ERA Ignite, Dealertrack, DealerBuilt, ADP, ASI, AMPS, UCS Power, and Tekion. She also has extensive experience using Microsoft Office, Microsoft Teams, Adobe Acrobat, warranty reporting tools, and financial reconciliation systems to improve workflow efficiency and reporting accuracy.
In addition to her Ford expertise, Tiffany previously earned Toyota Warranty Certification, providing more than two decades of manufacturer warranty administration experience across multiple automotive brands.
Through Warranty Remote Automotive Processing LLC (WRAP), Tiffany combines technical expertise, analytical problem-solving, leadership, and exceptional customer service to provide Ford dealerships with reliable, compliant, and results-driven remote warranty administration. Her mission is to help every client maximize warranty reimbursement, strengthen compliance, improve dealership performance, and wrap up the entire Ford warranty process with confidence, accuracy, and professionalism.